Innovalance’s Professional Online Tutoring & Homework Help Services

Client Overview

The client is a leading provider of one-to-one learning solutions for students and professionals. The company has completed over 11 million one-to-one sessions and serves a diverse range of clients, including families, teachers, libraries, schools, colleges, governors, and even the military. With a commitment to quality and affordability, the client sought a partner that could provide high-quality professional online tutoring and homework help services at reasonable prices.

Problem Statement

The client faced several challenges in providing high-quality online tutoring services to their customers. They needed to find a partner that could deliver comprehensive and effective tutoring services across a range of subjects and levels, while also providing a high-quality learning experience for their customers. Moreover, they needed to do so at reasonable prices to meet their clients’ expectations.

Innovalance Relationship

Innovalance was selected as the preferred partner for the client’s online tutoring services, and has been providing professional online tutoring and homework help services for over 48 months. Innovalance was able to differentiate itself from other Indian vendors and became the sole Indian vendor providing tutors for the client. Innovalance’s team of over 200 tutors provides support for K-12 and college level subjects, including Math, Physics, Chemistry, Statistics, Calculus, Economics, Accounting, Finance, and Computer Science.

Solution

Innovalance worked closely with the client to understand their specific requirements and goals for the online tutoring services. The Company’s team of subject matter experts and online tutors was able to design a customized solution that met the client’s needs and expectations.

Innovalance provided a range of online tutoring services, including subject-wise tutorials, exam tutorials, doubt-clearing sessions, subject-specific tutorials, and group tutorials. In addition, Innovalance was able to deliver these services at reasonable prices, making it an affordable option for the client’s customers.

Strong operational and quality assurance process with comprehensive performance parameters, daily monitoring, session audits, feedback sessions, training, and incentives.

1. Innovalance has a robust operational and quality assurance process.
2. We monitor daily operational and qualitative parameters and conduct regular session audits.
3. Our tutors receive regular feedback sessions and content/communication training.
4. We offer weekly and monthly incentives based on performance.
5. We hold weekly client update meetings to ensure transparency and accountability.

Innovalance’s team of highly qualified tutors and advanced software and communication tools enabled the company to deliver seamless and effective online tutoring services to learners located anywhere in the world. Experienced team of subject matter experts with education backgrounds from top universities and past experience in high school teaching and online tutoring. Profiles of key tutors include:

1. Subject Matter Expert, Algebra with a Bachelor of Science in Physics from Delhi University and past experience as a high school math teacher and online tutor.
2. Online tutor, Chemistry with a Master of Science in Chemistry from Delhi University and past experience as a high school chemistry teacher and online tutor.
3. Online tutor, English with a Master in English from Himachal Pradesh University and past experience as a high school English teacher and online tutor.
4. Online tutor, Chemistry with a Master of Science in Chemistry from Meerut University and past experience as a high school teacher.
5. Online tutor, Physics with a Master of Science in Physics from Delhi University and current position as a professor at Delhi University.

Results

Innovalance’s online tutoring services provided the client with a cost-effective and high-quality solution for their customers. The client was able to offer a wide range of online tutoring services across a variety of subjects and levels, which helped them meet the needs of their diverse customer base. In addition, Innovalance’s commitment to quality, expertise, and technology set them apart and made them a trusted partner for the client’s eLearning needs.

Innovalance’s online tutoring services have been well-received by the client’s customers, with many praising the quality of the tutors and the effectiveness of the tutoring services. Innovalance’s team of tutors has completed over 25,000 hours of tutoring services for the client, with an overall satisfaction rate of over 90%.